Refund Policy

This policy explains how and when refunds are paid for bookings made with Tourkatha.

When you are entitled to a refund

• When you cancel, the amount refunded is what you have paid minus the charges in our cancellation policy.
• When we cancel a trip for reasons within our control, you receive a full refund of the amounts paid to us.
• If a payment is taken twice by mistake, the duplicate is refunded in full.

Payments that fail

If money is deducted but your payment shows as failed, the payment is normally reversed to your account automatically by the bank or payment gateway. If it is not, contact us with the transaction details and we will help.

How refunds are paid

• Refunds go back to the original payment method (UPI, card, net banking or wallet) through Razorpay.
• We initiate approved refunds within 7 working days of the cancellation being confirmed.
• After that, banks usually take 5 to 7 working days to credit the money, depending on your bank.

Refunds from suppliers

Where a refund depends on an airline, hotel or other provider, we pass it on to you as soon as we receive it.

Questions

Email info@tourkatha.com or call +91 76781 80114 with your booking reference.